Refund Policy

Every Daily Loom piece is checked before it leaves our workshop. If something reaches you damaged, we will put it right.

Return window
You can raise a claim within 7 days of delivery.

What we accept
We accept returns when the product itself arrives damaged, or when you receive the wrong item or a piece is missing from your order. Damage to the outer packaging alone is not covered. Products that have been used, washed or altered cannot be returned.

Unboxing video
To process a claim, we need a continuous video of the parcel being opened. Please start recording before the parcel is opened, and show the sealed parcel and its shipping label clearly from all sides.

How to claim
Email returns@dailyloom.in within 7 days of delivery with your order number, a short description of the issue and the unboxing video. Attach the video, or share it as a Google Drive or WhatsApp link. If you have an account, you can also start a return from your order in My Account. We reply within 2 working days.

Replacement or refund
Once your claim is approved, we arrange a free pickup of the damaged piece. When it reaches us and passes inspection, we send a replacement or issue a full refund, as you prefer. Refunds go back to your original payment method within 5–7 working days of inspection.

Monogrammed pieces
Monogrammed towels and pillow covers can be returned only if damage is shown in the unboxing video.

Cancellations
You can cancel an order for a full refund until it is dispatched. Orders are dispatched within 24 hours, so please write to contact@dailyloom.in with your order number as soon as possible. Once an order has been dispatched, it can no longer be cancelled.

Contact
One Loom Textile, Transport Nagar, Meerut, Uttar Pradesh - 250002
Returns: returns@dailyloom.in · Other questions: contact@dailyloom.in
Grievance officer: Tushar, contact@dailyloom.in